We understand things may not, sometimes, work out as we expected and it may be necessary to consider the cancellation of a booked course, training or assessment. Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.
If you wish to cancel a course booking, you must notify us in writing.
Course cancellations are subject to fees depending on the number of days before the commencement of the training that the cancellation was requested. If cancellation was requested
Please note that if you book a course and you sit the course, either partly or wholly, or you miss the training class on the proposed date, you will not be entitled to a refund.
Certificates
Certificates will be held until full payment is received. We reserve the right to charge late payment interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debt (Interest) Act 1998.
Also, in accordance with our condition of service, uncollected certificates may be
Candidate’s enrolment onto a qualification starts with payments (either partial of full) being made and a registration form submission. The enrolment process involved the immediate registration of candidate onto the qualification with the awarding body, setting up the candidate’s e-portfolio, allocation of an assessor, candidate’s induction etc. most of which incurs a considerable cost, requires the use of organisational resources, manpower and acquired skills and cannot be undone.
For these reasons:
Guided Learning Hours (GLH) consideration
NVQ portfolios have a limited time for the learner to complete the NVQ. Time limits are determined by a careful and fair consideration of the GLH recommended by Ofqual and the relevant qualification awarding organisation for the successful completion of the qualification.
Recommended GHL for relevant qualification unit can be found in the qualification specifications of the relevant qualification.
Qualification time limits
ASQ determines qualification time limits (in months) by:
If qualification time limit is exceeded, we may charge an extension fee for the learner to continue their NVQ.
Replacements, updates and upgrades
Candidates may be replaced, updated or upgraded ONLY if the assessment is still within the first quarter of its time limit and the past learner has not submitted any assessments. This will be subjected to a new registration fee and an administration fee charge, which varies with each qualification and the level of input into the original qualification.
This will be handled on a case-by-case basis.
Certificates
Certificates will be held until full payment is received. We reserve the right to charge late payment interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debt (Interest) Act 1998.
Also, in accordance with our condition of service, uncollected certificates may be
Under this policy, for courses or trainings purchased through third party/advertisement agencies (i.e. reeds.co.uk), we offer a 14-day money back guarantee and a refund will be issued if:
The 14-day cooling off period begins from the day you made the purchase. Any unspent part of this cooling off period becomes invalid 14 days before the start of the course.
For online courses, once your access to the paid course run has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run.
For classroom courses, please note that if you book a course and you sit the course, either partly or wholly, or you miss the training class on the proposed date, you will not be entitled to a refund.
In case you decide to cancel your purchase of a course, you are required to fill out a Cancellation Form provided by the third-party agency and send it